Patient Notice | Update on Mounjaro for Weight Loss
Local guidance for prescribing Mounjaro for weight loss in GP surgeries has not yet been finalised. We will share an update with you if this becomes available. In the meantime, please do not book an appointment to request Mounjaro for weight loss, as we are currently unable to prescribe it.
Urgent Appointments
To request an urgent appointment (Monday to Friday):
- Phone us on 0191 236 2366, Monday to Friday from 8:30am to 6.00pm.
- Visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm
- If you need an urgent appointment, please contact the practice as early as possible. This gives our on-call team time to assess your needs and ensure you are directed to the most appropriate care.
When you call, our Receptionists (at the Doctor’s request) will ask you a few questions. This information helps us make sure you see the right healthcare professional for your needs.
Routine Appointments
To request a routine appointment:
- Phone us on 0191 236 2366, Monday to Friday from 8:30am to 6.00pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6.00pm
At the Doctors’ request, our Receptionists will ask you a few questions when you call. Your answers help us direct you to the most appropriate healthcare professional for your needs.
If you would like to book an appointment with a specific clinician, please let the Receptionist know when you call.
For ongoing problems, we encourage you to see the same clinician wherever possible, as this helps to provide continuity of care.
Your Appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
Appointments by phone, video call or by text or email can be more flexible.
Cancelling or Changing an Appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – SystmOnline
SystmOnline
- Phone us on 0191 236 2366, Monday to Friday from 8:30am to 6.00pm
- Reply CANCEL to your appointment reminder text message
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to see.
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, please contact the Practice as soon as possible after 8.30am.
Alternatives to GPs
In a number of cases it might be worth considering an appointment with an advanced nurse practitioner, pharmacist, paramedic, physiotherapist or practice nurse rather than a doctor. We are fortunate to have a variety of skills to enable patients to be seen quicker and by an appropriate practitioner.